Confirmed Service Customer
Jake in service is awesome, inquired about a service package with Tyler and Nick in financing and left extremely frustrated in Nick���s body language and unwillingness to provide Customer service. I asked why is the service package more than if I just walk in, and why does another GMC dealership offer a savings in there package and he does not. Nick Was not willing to research my questions just a flat That is the way it is. I contacted the Service Manager on the difference in pricing he stated I would have to contact financing all he does is fix cars and offered me a free oil change to offset the cost. I mentioned I enjoy the service and want to keep my business there since I ordered a truck there but now I���m questioning my decision. I live in Castlrock and drive down to Lonetree for a reason. Thank you for listening please reach out to me 303-476-3541 Troy
Troy S.
CASTLE ROCK,
CO
Business Response
Troy, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (720) 836-7095 to discuss what we can do to help.
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