Review Details

It wasn't your dealership that I had a problem with. When I went to the dealership my plan was to special order a GMC Canyon. They had one ordered that had been "exceped." Because of my experience with another dealership, in trying to order this truck and the time it takes to get one of these trucks. I decided to put a deposit down on this one. This process still took forever. First there was a stop sale that I assume stoped production. After the truck was complete it sat there for more than two weeks. The used car manager, Chris Tucker contacted his district manager. That did not help. He contacted his district manager again. His district manager got someone higher up to get involved. That finally got things moving. Before that GM would not give any information about this truck except that the truck was ready to shipped. No information about when it would ship. The process of getting this truck made. I understand a few weeks for the strike. The most frustrating part was not being able to get information.